Privacy Policy For Our Water Restoration Company
Who We Are
Tacoma Restoration Pros is a property restoration and repair company located in Tacoma, Washington. We provide emergency services related to water, fire, and mold damage. This policy explains how we collect, use, and protect the information gathered through our website, https://waterdamagerepairtacoma.com/.
We are committed to handling your private details responsibly and legally as we serve clients across Tacoma, Washington. This policy is designed to be clear about our practices, covering only what is necessary for our business operations.
Information We Collect
We collect several categories of information to provide our restoration services. This includes information you give us directly, such as your name, contact details, and job descriptions when you request an estimate. We also collect specific job and property details, including necessary photos and documentation of the damage for scope of work.
Our systems collect device and usage data automatically, such as the pages you view on our site. We use cookies or similar tools to understand site traffic. In some cases, we receive necessary information from service partners or insurance companies to start a project.
How We Use Information
We use the collected information mainly to deliver our services, which includes scheduling, creating accurate estimates, and processing billing. We use property details and documentation to assist with insurance documentation and claims.
Internally, we use data for safety protocols, quality control, and customer support. We also analyze site usage to improve our website and service delivery. Your information helps us prevent fraud and maintain legal compliance with local and state regulations. We only use your information for these specific, business-related purposes.
Cookies and Similar Technologies
Our website uses cookies, which are small text files placed on your device, and similar technologies to track site activity. These tools help us remember your preferences, understand which pages are most useful, and analyze our web traffic.
Cookies can be temporary or permanent. You have the choice to limit or clear cookies through your web browser settings. Please know that if you disable cookies, some features on our website may not function or appear exactly as they should during your visit.
Sharing and Disclosure
We do not sell your personal data to any third party for marketing purposes. We only share information when necessary to provide our services. This includes sharing essential details with our service partners and subcontractors, such as our reconstruction crew, to complete your job.
We share required documentation with insurance companies, but only with your permission. We use payment processors to handle billing securely. We may also disclose information to meet legal compliance and safety needs, or when officially required by law enforcement or a court order.
Data Retention
We keep your records and operational data for as long as needed to fulfill the purposes described in this policy. This means we retain information for ongoing operational needs, internal safety standards, tax reporting, and fulfilling necessary legal or contractual obligations.
Retention periods vary depending on the type of document and the applicable regulation. For instance, job files and reconstruction records are kept longer than basic website traffic data. We securely destroy data when it is no longer required for any legitimate business purpose.
Your Choices and Rights
You have practical options regarding your personal information. You can request to access or update the contact information we have on file for you. You may also request deletion of certain information, though we may be required to keep some records for legal or financial reasons.
You can manage cookies through your browser settings. To submit a formal written request about your choices or rights, you must send a letter by postal mail to our contact address.
Security
We maintain safeguards to protect your information, including restricted access to personal data and employee training on data handling. We use reasonable technical and physical measures to protect our servers and stored data.
However, it is important to understand that no method of storage or transmission over the internet is one hundred percent secure. We aim to protect your information, but we cannot guarantee its absolute security against all threats.
Children’s Privacy
Our services and the website, https://waterdamagerepairtacoma.com/, are not directed to children under the age of thirteen. We do not knowingly collect personal information from children under this age.
Our accounts and service requests are intended to be submitted by adults or authorized legal representatives. If we learn that we have collected information from a child under thirteen, we will take steps to delete that information right away.
Data Transfers
As we operate our website and use various cloud services, your information may be processed by vendors located in other areas. This is necessary for routine business functions like website hosting and data backup.
When data is transferred, Tacoma Restoration Pros uses reasonable contractual and technical measures to protect your information and ensure that our vendors maintain appropriate security standards consistent with this policy.
Changes to This Policy
Tacoma Restoration Pros may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make a change, the latest version will be posted directly on this page and the date will be updated. We encourage you to review this page regularly. Your continued use of https://waterdamagerepairtacoma.com/ after any changes means you accept the updated policy.
Contact Us
For any questions about this Privacy Policy or to submit a formal written request regarding your personal information or data rights, please send your inquiry by postal mail only to:
Tacoma Restoration Pros 5919 100th St SW suite 312 Tacoma, WA 98499 United States