Terms and Conditions

Acceptance of Terms

By using the website https://waterdamagerepairtacoma.com/, you agree to these Terms and Conditions. These terms apply to all visitors and users of the site. Your use of this website after we post any changes to these terms means you accept the revised terms.

It is your responsibility to review this page regularly for any updates. If you do not agree to these terms, you should not use this website or our services.

Services

Tacoma Restoration Pros provides on-site assessments and various property restoration services. Our work scope is outlined in a formal contract for each job. The final scope of work may change after the initial assessment due to hidden damage or evolving conditions.

We may use third party vendors and subcontractors to complete a project. Service availability can vary by project type and your specific location within Tacoma, Washington.

Quotes, Billing, and Payment

Our on-site estimate is a good faith proposal, but the final invoice may differ if the scope of work changes. Any changes to the project plan must be agreed upon in writing.

We will collect a deposit before work begins. We accept various payment methods as noted on your invoice. Unpaid balances may be subject to a late fee. Any billing disputes must be submitted in writing within ten days of the invoice date.

Insurance and Claims Assistance

We will assist with insurance documentation by providing photos and reports of the damage. However, we do not promise or guarantee that your claim will be approved or paid by your insurer.

All decisions about coverage and payment are made solely by your insurance company. We are a contractor, not an insurance adjuster, and your final payment responsibility remains with you.

Scheduling, Access, and Site Conditions

The client is responsible for providing our crews with safe and clear access to the property during scheduled work windows. You must secure pets and supervise any minors on the property while our crew is present.

We require that utilities like electricity and water remain on. We may pause work if we find unexpected hazardous conditions that were not disclosed to us beforehand.

Health and Safety

Our crews are trained to high IICRC standards and will use proper PPE and containment where needed. We may use negative air machines and EPA-registered disinfectants to ensure a safe environment. We always comply with all local health and safety regulations in Tacoma, Washington. Your safety and the safety of our team is our highest priority.

Customer Responsibilities

You are responsible for safely removing any valuable or delicate items from the work area before our crew arrives. You must also disclose any known preexisting issues or hazards on the property. During the project, you must follow all safety instructions given by our crew, especially related to drying equipment and containment areas. Following these steps helps us complete the job safely and on time.

Warranties and Disclaimers

We provide a limited workmanship warranty on our repairs and reconstruction. This warranty does not cover preexisting damage, normal wear and tear, or any hidden conditions found after work starts.

It also does not cover damage caused by future acts of nature or failures of third party products. This warranty is specific to the work we perform.

Limitation of Liability

Our liability for any service failure is limited to the amount you paid us for that specific service. We are not liable for any indirect, incidental, or consequential damages, such as lost business or personal property, to the extent allowed by law.

We cannot be held liable for any damages that were not a direct result of our services.

Cancellations and Rescheduling

You can cancel or reschedule an appointment by notifying us at least twenty-four hours in advance. Failure to do so may result in a fee.

Emergency work may be handled differently depending on the situation and our rapid response efforts. We will discuss specific cancellation terms with you at the time of your service request.

Intellectual Property

All text, images, and brand marks on this website belong to Tacoma Restoration Pros or our partners. You may not copy, reproduce, or use our website content without our written permission. All content is protected by United States and international copyright laws. This includes our company logo and brand name.

Privacy and Data

Our separate privacy policy on this website explains how we collect and use your personal information.

We use job photos and reports for project documentation and to share with your insurance company. We will not sell your personal information. We take reasonable steps to secure all data we collect.

Third Party Links and Tools

This website may provide links to external websites for your convenience. These are not endorsements.

We are not responsible for the content, privacy practices, or services of these other sites. Your use of any third party tool or website is at your own discretion and risk.

Changes to These Terms

We may update these Terms and Conditions at any time. When we do, we will post the updated version on this page.

The date at the top of the policy will show when the changes were made. Your continued use of the website after a change means you accept the new terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Tacoma, Washington. Any disputes will be handled in the courts of Tacoma, Washington.

Before taking any formal action, both parties agree to a thirty-day period of good faith negotiation to try and resolve the issue.

Contact

For any questions about these Terms and Conditions or our services, please send a written inquiry by postal mail to:

Tacoma Restoration Pros 5919 100th St SW suite 312 Tacoma, WA 98499 United States

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable, the rest of the terms will remain in effect. These Terms represent the entire agreement between you and Tacoma Restoration Pros regarding our website and services.

Force Majeure

Tacoma Restoration Pros is not liable for any delays or service failures caused by events beyond our reasonable control. This includes natural disasters, war, government orders, or severe weather conditions.